Director of Operations

Who we are

Our award-winning Bariatric Practice is based on providing exemplary customer service, while assisting patients to achieve their weight loss goals. With the support of our employees and our team of skilled bariatric surgeons, we use innovative systems to successfully get our patients on the path to improved health. We serve patients in New York, New Jersey and Connecticut.

What's in it for you

Medical Insurance, Dental & Vision Insurance, 401k & 4% Match, Employer Paid Life and AD&D insurance, Paid Time Off and Sick Time, 7 Holidays, Career Growth & Development.

The compensation range is $120,000 - $130,000, based on experience.

Overview

The Director of Operations will oversee the Long Island and Manhattan geographies, managing the integration of patient concierge, clinical, and operational functions. Reporting to the COO, the Director will support best practice implementation, serve as the primary partner to physicians, and be accountable for the operational and financial performance of assigned practices.

• Oversee operational performance for assigned regional practices.
• Drive throughput and support topline revenue growth by meeting operational targets.
• Partner with physicians on clinical, operational, and cultural matters.
• Manage and develop a team of Practice Operations Managers.
• Develop, manage, and adhere to operational budgets and forecasts.
• Implement cultural, operational, and clinical best practices across practices.
• Optimize practice metrics and KPIs, including surgical backlog, wait times, and throughput.
• Onboard new practice teams and ensure rapid ramp-up to profitability.
• Track KPIs, ROI, and performance gaps; implement corrective actions when necessary.
• Oversee hiring, development, and termination of operations staff.
• Champion and reinforce NYBG’s culture within each practice.

• 5–10 years of operations management experience in a high-growth, multi-site service organization.
• Preferred experience in healthcare (e.g., orthopedics, surgery) or consumer/retail-facing industries.
• Strong background in physician relationship management.
• Excellent written, verbal, and interpersonal communication skills.
• Strong presentation and leadership skills with the ability to motivate diverse teams.
• Mission-driven and aligned with the company’s purpose.
• Willingness to travel up to 75%.
• Bachelor's degree required. 
• Master's degree in related field preferred.